Manage Every Customer Conversation in One Inbox
Respond.io is a business messaging platform that consolidates conversations from multiple channels into a single team inbox. It is built for support, sales, and marketing teams that communicate with customers over messaging apps rather than relying solely on email or phone. Respond.io works by routing incoming messages to the right team member or automated workflow, then giving you tools to broadcast, automate, and analyze those conversations. Teams use it to keep response times low while managing high message volume.

Automate Responses and Route Conversations
Respond.io includes multilingual AI agents that answer frequently asked questions and route conversations to the right person. A workflow automation builder lets you design custom logic for how messages move through your team, and Respond.io also manages opt-in and opt-out status automatically to keep messaging compliant.

Reach Customers by Voice and Track Performance
Respond.io supports WhatsApp Business Calls and VoIP calling alongside messaging, and its broadcast feature lets you send promotions and newsletters directly through connected channels. It syncs with CRM platforms including HubSpot and Salesforce, and provides analytics on both conversations and broadcast performance so teams can measure engagement.