Support Customers Across Every Channel
Zendesk is a customer service platform that helps support teams manage tickets, chats, calls, and self service in one workspace. It is built for support and customer experience teams handling high volumes of inquiries across multiple channels. Agents work from an omnichannel ticketing and agent workspace that consolidates conversations regardless of where they started, while AI agents can automate responses to common customer interactions. This combination is meant to resolve routine issues quickly while freeing human agents for more complex cases.

Reach Customers Through Chat and Voice
Zendesk supports messaging and live chat channels for real time conversations, along with voice support that uses call stage AI to assist agents during phone interactions. Customers can also find answers themselves through a knowledge base built for both agents and self service.

Measure and Manage Support Operations
Zendesk includes quality assurance scoring to evaluate agent interactions and workforce management tools for staffing support teams appropriately. Analytics and reporting dashboards give managers visibility into ticket volume, response times, and overall service performance.